Question 1

Where do you ship?

Accepted Answer

We ship internationally directly from Japan with DHL or FedEx. We cannot deliver to areas outside the delivery service range. For an updated list of countries we do not ship to, please refer to this link: https://www.fedex.com/en-jp/shipping/served-countries.html  (We ship internationally directly from Japan with DHL or FedEx. We cannot deliver to areas outside the delivery service range. For an updated list of countries we do not ship to, please refer to this link: https://www.fedex.com/en-jp/shipping/served-countries.html Free shipping above 300USD. Flat rate of 30USD for shipping below 300USD.)

Free shipping above 300USD. Flat rate of 30USD for shipping below 300USD.

Question 2

I have a question about my order. How do I get in touch?

Accepted Answer

We are always happy to help you with any questions. Contact us at support@untold-japan.shop

Question 3

Production and Shipping

Accepted Answer

Production times for order-made products depend on the artisan's schedule and the complexity of the customization. We will provide an estimated delivery date when you place your order.

Products in the shop are typically dispatched within 6-8 weeks. Shipping times vary based on your location and the chosen shipping method.

Question 4

Changes to Order After Placement

Accepted Answer

For products from the shop, changes can be made within 24 hours of placing your order. Please contact our customer service team as soon as possible to update your order details. Order-made products cannot be changed once the order is placed.

Question 5

About Damaged or Defective Orders

Accepted Answer

If your product arrives damaged or defective, please contact our customer service team immediately with photos and a description of the issue.

Frequently Asked Questions (FAQs)

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